Privacy Policy

1. Scope of This Policy

This Privacy Policy applies to personal information collected by Scale Art Interiors through our website, enquiry forms, telephone calls, WhatsApp, email, social-media channels, consultations and project engagements. By providing information to us, you acknowledge the practices described in this policy.

2. Information We Collect

Depending on how you interact with us, we may collect:

• Your name, telephone number, email address and postal or project address.
• Project details such as property type, location, floor plans, photographs, measurements, preferences, budget and expected timeline.
• Communication records, approvals, feedback and customer-support enquiries.
• Quotation, invoice and payment-related information. We do not intentionally store complete card or banking credentials processed by authorised payment providers.
• Technical data such as IP address, browser type, device information, referral page, pages visited and approximate location.
• Any other information you voluntarily provide to us.

3. How We Use Your Information

• To respond to enquiries and schedule consultations or site visits.
• To understand requirements and prepare concepts, quotations and proposals.
• To manage design, procurement, execution, billing, handover and after-sales support.
• To communicate project updates, approvals and service-related information.
• To operate, secure, analyse and improve our website and customer experience.
• To send marketing communications where you have consented or where legally permitted. You may opt out at any time.
• To prevent misuse, protect our legal rights and meet applicable legal, tax and regulatory obligations.

4. Basis for Processing

We process personal information where it is necessary to respond to your request, take steps before entering a contract, perform a contract, comply with a legal obligation, pursue legitimate business interests that do not override your rights, or act with your consent. Where processing relies on consent, you may withdraw it at any time, without affecting earlier lawful processing.

5. Cookies, Analytics & Advertising

Our website may use essential cookies to function and optional cookies or similar technologies to measure traffic, remember preferences and understand campaign performance. These technologies may collect device and usage information.

If analytics, advertising pixels or embedded services are active, their providers may process information under their own privacy policies. Where required, optional cookies should be activated only after your consent. You can also restrict cookies through your browser settings, although some website functions may be affected.

6. When We Share Information

We do not sell or rent personal information. We may share information only as reasonably necessary with:

• Employees, designers, project teams and authorised representatives.
• Vendors, contractors, installers, suppliers and logistics providers involved in your project.
• Website hosting, analytics, CRM, communications, cloud-storage and IT service providers.
• Professional advisers, insurers, auditors, regulators or authorities where legally required.
• A successor organisation in connection with a lawful business restructuring, subject to appropriate safeguards.

Service providers are expected to use information only for the services they perform and to protect it appropriately.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including enquiry follow-up, project delivery, warranties, record-keeping, tax, dispute resolution and legal compliance. Retention periods vary according to the nature of the information and applicable requirements. Information that is no longer required will be securely deleted, anonymised or archived where legally necessary.

8. Data Security

We use reasonable administrative, technical and organisational safeguards designed to protect personal information from unauthorised access, alteration, disclosure, loss or misuse. However, no internet transmission or electronic storage method is completely secure, and we cannot guarantee absolute security. Please avoid sending sensitive financial credentials through unsecured forms, email or messaging.

9. Your Privacy Rights

Subject to applicable law, you may ask us to confirm whether we hold your personal information and request access, correction, updating or deletion. You may also withdraw consent, object to certain processing, opt out of marketing communications or raise a grievance about how your information is handled.

We may need to verify your identity before completing a request. Some information may be retained where necessary to meet legal obligations, establish legal claims or complete an existing contract.

10. Third-Party Links & Services

Our website may contain links to social networks, maps, messaging platforms, payment services or other third-party websites. We do not control their privacy practices and are not responsible for their content or handling of information. Please review the privacy policy of each third party before providing personal information.

11. Children’s Privacy

Our website and services are not directed to children, and we do not knowingly collect personal information from individuals under 18 without appropriate parental or guardian involvement. If you believe a child has provided information to us improperly, please contact us so we can review and delete it where appropriate.

12. International Data Transfers

Some technology or cloud-service providers may process information outside your state or country. Where this occurs, we take reasonable steps to work with providers that maintain appropriate contractual, organisational or legal safeguards consistent with applicable data-protection requirements.

13. Changes to This Policy

We may update this Privacy Policy to reflect changes in our services, website tools, business practices or legal requirements. The revised version will be published on this page with a new “Last updated” date. We encourage you to review this page periodically.